Effective Date: October 13, 2026

Shipping & Fulfillment Policy

Order Processing and Delivery Estimates

Orders may require up to five business days for processing, verification, file preparation, configuration validation, and production authorization before release to the applicable fulfillment provider.

Under normal operating conditions, eligible standard-service orders are expected to be delivered within fifteen (15) business days from the date the order is placed. Eligible rush-service orders are expected to be delivered within ten (10) business days from the date the order is placed. These estimates include processing, production, and carrier transit time.

Standard Service

Eligible artwork purchases include standard shipping in the displayed purchase price. Under normal operating conditions, standard-service orders are expected to be delivered within fifteen (15) business days from order placement.

Rush Service

Rush service is available only for eligible products, production methods, sizes, and destinations. The additional charge is $25.00 per artwork piece and is displayed before the customer submits the order. Under normal operating conditions, eligible rush-service orders are expected to be delivered within ten (10) business days from order placement.

Delays and Circumstances Outside Elate’s Control

Severe weather, natural disasters, carrier delays, transportation or service disruptions, labor interruptions, governmental actions, holidays, peak-season production schedules, destination limitations, or other unforeseen circumstances may affect fulfillment. If a material delay occurs, Elate will provide updated information when reasonably available and will handle any required notice, refund, or other remedy in accordance with applicable law.

Tracking and Partial Shipments

Tracking information will be provided when available after the fulfillment provider confirms shipment. Orders containing multiple items may arrive in separate packages or shipments, particularly when artwork and Marketplace accessories are fulfilled through different channels.

International Restrictions

Available sizes, materials, frames, shipping methods, and destinations may differ for international orders. Elate may decline or modify an order when the selected configuration cannot lawfully or practically be produced or shipped to the requested destination. Any materially different substitute requires customer approval. If no acceptable alternative is available, the affected item will be cancelled and refunded.

Production Configuration

Customer-selectable sizes, media, framing, finishing, hanging hardware, and related production options are limited to combinations supported by the applicable production provider. If a selected option becomes unavailable before production authorization, Elate will contact the customer to approve an available alternative or cancel and refund the affected item.

Contact

Elate Digital Art Gallery is a trade name of Elate Business Concepts Group, LLC, PO Box 100088, Milwaukee, WI 53210. Telephone: 1-414-800-0809. Email: art@elategallery.com.