Effective Date: October 13, 2026

Return Policy

Elate Digital Art Gallery wants each customer to receive artwork and related products in the condition and configuration ordered. Because many products are made to order, return and remedy options depend on the reason for the request and the stage of fulfillment.

Damaged, Defective, or Materially Nonconforming Products

Please contact Elate promptly if an item arrives damaged, defective, or materially different from the confirmed order specifications. Elate may request reasonable photographs of the product, packaging, shipping label, and visible damage so the claim can be evaluated and coordinated with the applicable production or shipping provider.

For verified production defects, shipping damage, or a material failure to match the confirmed order, Elate will provide an appropriate resolution, which may include replacement, repair, refund, or another remedy consistent with applicable law and the circumstances.

Incorrect Orders

Please report receipt of the wrong artwork, size, frame, finish, material, or other production configuration as soon as reasonably possible. Elate will review the order record and provide an appropriate corrective action. Customers are not responsible for the cost of correcting an error attributable to Elate or its fulfillment provider except where otherwise permitted by law.

Made-to-Order and Customized Products

Artwork may be printed, framed, finished, or customized specifically for an individual order. For that reason, ordinary change-of-mind returns may be restricted once production has been authorized or begun. These limitations do not apply to rights or remedies that cannot legally be waived, including applicable remedies for damage, defect, or material nonconformity.

Authorized Returns

Please contact Elate before returning merchandise so we can provide the appropriate return instructions. If a return is authorized, follow the provided packaging, shipping, and timing instructions. Responsibility for return shipping depends on the reason for the return and applicable law.

Lost Shipments

If an order does not arrive within a reasonable period after the applicable delivery estimate or confirmed shipment, please contact Elate so we can investigate the shipment with the carrier and fulfillment provider and determine the appropriate resolution.

Refund Processing

Approved refunds are issued to the original payment method unless another method is required or agreed. After Elate initiates a refund, the time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.

Legal Rights

Nothing in this Return Policy waives statutory consumer rights or remedies that cannot legally be excluded.

Contact

Elate Digital Art Gallery is a trade name of Elate Business Concepts Group, LLC, PO Box 100088, Milwaukee, WI 53210. Telephone: 1-414-800-0809. Email: art@elategallery.com.